MBD Inc. was established in 1997 and enjoys a proud legacy of delivering a professional, efficient and holistic legal collection value proposition across a wide client base.
We have invested in our people and technology platforms to facilitate innovative and relevant solutions resulting in MBD Inc. being recognised as a premier debt collector.
With a national footprint, we combine sophisticated, data driven debtor profiling and segmentation. This, coupled with robust legal strategies and world class telephony and omni channel capability allows MBD Inc. to transform and enhance the debt collection process – for both our clients and its customers.
What sets us apart?
National footprint
Our operations are centralized at our head office in Sandton, but we operate nationally with a branch office in Umhlanga, Durban and a network of accredited correspondent attorneys nationwide.
We can effectively litigate throughout South Africa across all magisterial districts.
Technology-driven legal execution
We are at the forefront of future-forward collections technology and innovation, powering optimized and intelligent debt recovery solutions. We offer:
- Next Generation legal scoring models providing accurate debtor profiling and segmentation for targeted treatment frameworks for each stage of the legal collection’s life cycle
- Automated legal process for 24/7 operation
- A compelling repository providing a technology-enabled tracing portal for both contact and address validation
- Insightful data analytics throughout the legal lifecycle, supported by predictive analytics to provide client insights
- Targeted deployment of artificial intelligence
- Configurable collections strategies and workflows
- A practitioner management framework that drives an effective, time based litigation milestone strategy
Advanced pre-legal contact centre
Our state-of-the-art pre-legal and legal contact centre supports a holistic debt rehabilitation strategy through:
- World-class preview and predicative dialer capability
- Delinquent life cycle campaign implementation and management
- Seamless, integrated customer services experience across all omni channels
- Advanced Gamification platform to enhance customer experience and facilitate first time resolution
- Advanced analytics and predictive models to shape effective collection strategies and support a culture of ‘test and learn’
Customer centricity
We treat your customers fairly, ethically, and transparently. Our sophisticated, Power BI client reporting suite keeps you informed through the pre-legal and litigation lifecycle, while our processes ensure that every engagement aligns with the principles of treating your customer fairly. Through customer profiling and segmentation, our primary objective is successful customer rehabilitation.
Contact us